Hyperborea

Troubleshooting

Solutions to common issues with Hyperborea. If your problem is not covered here, ask for help in the Hyperborea Discord.

Machine Not Detected by Fitness App

If your fitness app cannot find your machine when scanning for Bluetooth devices:

  1. Confirm Hyperborea is running on the console and shows the dashboard with live metrics.
  2. Check that Bluetooth is enabled on both the console and the device running your fitness app.
  3. Grant Bluetooth permissions to your fitness app if prompted by your phone or tablet's operating system.
  4. Move closer to the console. BLE range is approximately 10 meters (30 feet).
  5. Restart the Hyperborea app on the console — close it fully, then reopen it.
  6. Restart your fitness app and scan for devices again.
  7. Restart the console if the issue persists. Power it off, wait 10 seconds, and power it back on.

If you enter the pairing code on the web dashboard but linking fails:

  • Verify both are online. The console needs an active internet connection, and your browser must be connected as well.
  • Refresh the pairing code. Pairing codes expire after 10 minutes. Restart the Hyperborea app on the console to generate a fresh code.
  • Double-check the code. Make sure you are entering the code exactly as shown on the console, with no extra spaces.

To unlink your machine from your account:

From the web dashboard:

  1. Log in to your Dashboard.
  2. Find your linked device on the Dashboard.
  3. Click Unlink.
  4. Confirm the action when prompted.

From the console app:

  1. Open Settings > Device.
  2. Tap Unlink.
  3. Confirm the action when prompted.

After unlinking, the console will stop broadcasting until you link again. You can link a different machine to the same subscription by following the linking steps.

How to Get Help

If none of the above solutions resolve your issue, ask for help in the Hyperborea Discord. We can help troubleshoot your issue.

You can also use the built-in Get Help feature in the app: go to Settings > System > Get Help. This uploads device diagnostics and gives you a support code — share it in Discord so we can look up your device info.

When asking for help, include:

  • Your support code from Get Help (if available)
  • Your machine model name
  • The fitness app you are using
  • A brief description of the issue and any error messages you see
  • Steps you have already tried from this guide